Refund policy

Hygiene Policy For health and hygiene reasons, we are unable to accept returns or exchanges on piercing jewellery that has been worn or removed from its original packaging. Please ensure you select the correct item before completing your purchase.

Faulty or Damaged Items If your item arrives damaged or faulty, please contact us within 14 days of delivery at sales@cherelle.co.uk with a photo of the issue. We will offer a replacement or full refund at no cost to you.

Unworn Items Unworn items in their original, sealed packaging may be returned within 14 days of delivery. Return postage costs are the responsibility of the customer unless the item is faulty.

How to Request a Return Email us at sales@cherelle.co.uk with your order number and reason for return. We aim to respond within 2 business days.